Gradelao Policies & Terms

1.1 Information We Collect

We may collect the following information:

• Name
• Email address
• Phone / WhatsApp number
• Academic requirements
• Tutor application details (if applicable)

1.2 How We Use Your Information

We use your data to:

• Match students with suitable tutors
• Communicate about demo classes and services
• Improve our website and tutoring experience
• Respond to inquiries and support requests

1.3 Data Protection & Security

• User information is not sold or shared with third parties.
• Data is stored securely and accessed only by authorized personnel.
• We take reasonable measures to protect personal data.

1.4 WhatsApp Communication

By submitting a form or contacting us via WhatsApp:

• You consent to receiving communication from Gradelao.
• Messages may include class coordination and support information.
• You may opt out at any time.

1.5 Cookies & Analytics

We may use cookies and analytics tools to:

• Understand user behavior
• Improve website performance
• Enhance user experience

2.1 Services Offered

• Gradelao provides online tutoring services.
• Demo classes are subject to tutor availability.
• Lesson content and schedules are mutually agreed upon.

2.2 Free Demo Classes

• Free demos are for evaluation purposes only.
• One demo per subject/student unless otherwise approved.
• Gradelao reserves the right to limit misuse.

2.3 Payments & Fees

• Fees are discussed after the demo class.
• Payments are made in advance.
• Pricing may vary based on subject, level, and tutor experience.

2.4 Cancellations & Missed Classes

• Students must inform in advance for rescheduling.
• Missed classes without notice may be counted as completed.
• Tutor availability is not guaranteed at all times.

2.5 Code of Conduct

• Respectful communication is mandatory.
• Harassment or inappropriate behavior will result in service termination.
• Academic honesty is expected.

2.6 Intellectual Property

• Study materials provided remain the property of Gradelao or tutors.
• Unauthorized distribution is prohibited.

3.1 Tutor Selection

• Tutors are selected based on experience, subject knowledge, and communication skills.
• Credentials may be verified.

3.2 Tutor Responsibilities

• Prepared, professional lesson delivery
• Timely communication
• Adherence to Gradelao standards

3.3 Tutor Removal

Gradelao reserves the right to:

• Remove tutors failing to meet quality standards
• Discontinue partnerships without public disclosure

• Refund requests are evaluated case-by-case.
• No refunds for completed classes.
• Partial refunds may apply for unused sessions.
• Demo classes are non-refundable.